A little help.
A lot more play.
Find answers about our games, Marketplace content, and joining the team.
Browse all 14 answers below.
Buying & downloads
Where can I buy Cyclone games?
Browse our games and use the “Buy on Minecraft Marketplace” button on a released game’s page. Purchases are completed through Minecraft Marketplace, rather than this website.
Do I need Minecraft Bedrock Edition?
The Marketplace experiences featured on this website are for Minecraft: Bedrock Edition. Check the product’s Marketplace listing for supported devices and requirements before buying. Bedrock Marketplace Add-Ons are not Java Edition mods.
I bought content. Where do I find it?
Open Minecraft: Bedrock Edition and sign in with the Microsoft account used for your purchase. Find the content in your Marketplace library and choose the available download, world creation, or equip option. Follow Minecraft’s access guide ↗.
Getting started
What is the difference between an Add-On and a world?
An Add-On adds content to a new or existing Bedrock world. A world is a separate experience or world template. Check the content type on the Marketplace listing: buying a world does not mean its custom features can be added to all your other worlds.
How do I activate an Add-On?
Download the Add-On, open the settings for the Bedrock world you want to use, and activate the relevant packs. Make a backup before changing an existing world. Menus can vary between Minecraft versions; use Minecraft’s activation guide ↗ for current instructions.
Can I use several Add-Ons together?
Compatibility depends on the combination of packs and Minecraft version. If something behaves unexpectedly, test the affected Add-On in a separate world. Keep a backup of your main world, and tell us which other packs are active when you report a problem.
Game guides & troubleshooting
Where is the Magic Spells wiki?
The official Magic Spells wiki ↗ has spell guides and gameplay information. You can also find the wiki link on our Magic Spells page.
My world or download will not load. What should I try?
Restart Minecraft, check your internet connection and available storage, and make sure Minecraft and your device software are up to date. Check that you are using the account that owns the content. Keep your world backups; avoid deleting a world while troubleshooting. For installation, account, or download issues, visit Minecraft Help ↗.
Minecraft says I am offline, but my internet works. What now?
Close and reopen Minecraft, check that you are signed in to your Microsoft account, and try another website or app to confirm your connection. If the message continues, check Minecraft Help ↗ for account and connection troubleshooting.
Support & feedback
How do I report a bug or ask Cyclone for help?
Join our Discord community ↗ or email contact@cyclonedesigns.net. Include the game name, your device, Minecraft version, active Add-Ons, what you expected, and what happened instead. Screenshots or a short video and steps to reproduce the issue are useful. Never send passwords or payment details.
Can I suggest features or help shape updates?
Yes—share your ideas and feedback in our Discord community ↗. Tell us which game you play and what you would like to see. Suggestions help us understand what players want; they are not a promise that a feature will be added.
Who can help with payments, purchases, or refunds?
For payment, account, or refund questions, start with Minecraft Help ↗ or the platform store used for the purchase. For a gameplay problem in a Cyclone experience, contact Cyclone through Discord or email.
Joining Cyclone
How do I apply to join the team?
Visit our Apply page to send a spontaneous application with your resume, portfolio, area of interest, location, availability, and introduction. All application fields must be completed. If you choose “Other” as your role, please specify it. Applicants must be 18 or older.
Where can I find open positions?
Our advertised roles are listed on Bucket of Crabs ↗. Check the listing for its requirements and application instructions. If none fits, use our spontaneous application form.
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